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My husband and I saved for our soon to be 4 year old a dream race car track, the Max Trax Infinity Loop. We ordered it from Heartsong as we had shopped there for several years. It arrived: 1) missing one car and charger; and, 2) the remaining car and charger were...
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2.7
#739186
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I ordered the sit upon unicorn for my granddaughter for her birthday in Jan 2014. Hearthsong waited two weeks and then sent me a "sorry we don't carry this product anymore, and never will" however it continued to be advertised as available online and in the catalog. ...
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#603394
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I have never in my life been so disappointed in one company. got my Christmas orders placed in early December.biggest Christmas item was delayed. I was told it was on backorder and had no idea when it would ship. Finally received around the end of January. Another...
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Anonymous
Andrea

I had a similar situation. I was told that my order was due in on 12/14 and it NEVER came in and is now back ordered till 2/1, two months after I placed my order. I was NEVER ...

I didn't like
  • Unavailability of items ordered
  • Unavailability of items wng
#595391
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I ordered a set of Connectagons from Hearthsong for my son for Christmas this year. I paid for expedited shipping as it was about two weeks before Christmas when I ordered. I received an email the next day or so saying that my order had been processed and shipped. I...
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#581302
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I ordered three zipfy sleds for my three kids in November 2014 for their Christmas gifts. One pink, blue and green to avoid conflicts. The company sent me two green and one pink. I sent the green sled back and requested a blue sled sent to me. The lady on the phone...
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1.8
Gull Lake, Saskatchewan
#579010
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On 12/18/15 I order 4 gifts from the site. On 12/2014, they shipped them in 2 boxes. They made it to Harrisburg on the 12/23 but one never departed and got lost. I received one package on 12/24/14. First problem is UPS, they put an investigation on it but it can...
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I didn't like
  • Lied to about re-sending on time
  • Shipment incomplete
#576325
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Placed order in early november, thinking plenty of time for christmas. Wrong. It's almost new years and still no gifts. Received several emails about delays in the port, "it's not our fault" general BS. If you are in the christmas business you need to have things...
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Plainwell, Michigan
#575394
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I placed my order in time for Christmas for the children in my family. When my order arrived today (12/22/2014) I was missing an item and was charged for it. I called and I am now being told that the item is BACK ORDERED until FEB 09, 2015. I spent over $500.00 on...
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1.0
I didn't like
  • Shipment incomplete
  • Receiving an incomplete shipment
#573540
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This is my first and last order from this company. I was told it might have been backordered when I ordered it or too many orders may have come in at the same time or I may have received an email telling me it was backordered (I did not). No responsibility on this...
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#573318
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Ordered a platform swing for a Christmas present on 12-06-14. Received a confirmation e-mail stating I could expect delivery in 5-7 business days. Didn't hear anything, so I finally called on 12-16 and was told the item was on back order. I asked them if they planned...
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Anonymous
Anonymous

OMG! I just had the very same experience. I ordered the Incred-a-ball on December 15. Shipping said 5-7 days. I ordered it online. It said in stock. No email telling me...

#571776
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