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This is my first and last order from this company. I was told it might have been backordered when I ordered it or too many orders may have come in at the same time or I may have received an email telling me it was backordered (I did not). No responsibility on this...
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#573318
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Ordered a platform swing for a Christmas present on 12-06-14. Received a confirmation e-mail stating I could expect delivery in 5-7 business days. Didn't hear anything, so I finally called on 12-16 and was told the item was on back order. I asked them if they planned...
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Anonymous
Anonymous

OMG! I just had the very same experience. I ordered the Incred-a-ball on December 15. Shipping said 5-7 days. I ordered it online. It said in stock. No email telling me...

#571776
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Ordered several items from Hearthsong very early morning on December 11. Routinely checked the status of my order online where each item listed "Item Shipped - Tracking Sent" but did not list a tracking number. Received a confirmation shipping email from Hearthsong...
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Anonymous
May

Totally agree. Had a similar situation this year 12/15. Will NEVER order from them again. Such an unorganized company with HORRIBLE customer service!!!!!!!

#571707
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Ordered a platform swing with an additional $10 shipping charge, given a total on the website to verify, which I did, then was sent a order confirmation email with a total for $40 more than they had me verify. Had to call the 800 number to get this resolved, then was...
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Anonymous
Anonymous

I ordered the platform swing Dec 6th. Still waiting on it. Supposed to arrive now in February due to some mishap on the West Coast with a strike. Team leaders were all telling...

I didn't like
  • Shipment incomplete
#570838
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I ordered a Hugglepod and stand for Christmas for my Grandaughter. It was shipped on time, however when my husband started putting it together we noticed that the safety screws (we tried to find these at a hardware store) and lights were not in the box. I called them...
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2.7
I liked
  • Website
I didn't like
  • Incomplete shipment
#570596
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I had a coupon I used for 25% off at MagicCabin.com. There was no shipping charge when I paid through paypal (I always check for shipping b/c as a general rule I never pay more than $5 for shipping for anything online). When my receipt showed a different amount, I...
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1.8
#567487
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Hearthsong advertised "Free Shiping" So I placed an order and happen to live in Alaska. Well the free shipped was going to cost 39.99 for $75 of merchandise. I understand they can't offer free shipping to AK and HI (but believe it or not, we are part of the US),...
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Anonymous
silver

the code clearly states within the 48 contiguous states, I regularly ship to alaska and hawaii and have no problems because i am literate enough to read the code details rathe...

Cordova, Alaska
#563597
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I ordered a tepee with lights for my grandson for Christmas. The order stated 5-7 days shipping. When the order was fully placed I received an email confirmation that my order will be shipped jan. 2015. I called the next day to cancel my order and was told the tepee...
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Anonymous
silver

upon reading this i did some looking into the tp lights are not even $30 so you are lying on this which you are lucky the company doesn't see because you could be criminally c...

#562120
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I ordered a very expensive product, come to find out it wasn't still on sale, but I found a discount code to use to try and compensate. My son really wanted this product, though it was a bit out of budget for me I was trying to make it work. I was very excited when my...
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Anonymous
Biolochic

If you paid with a credit card tell the credit card company. They will take care of it. PayPal would also take up your fight.

Anonymous
Anonymous

This is my review but I can't get back in to change it I actually had someone from company contact me and rectify the situation and I would like to take this review off, Can y...

1.4
#561550
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I placed an order, printed my receipt, then saved the email receipt. My card was charged and everything was great. Four days later my credit card company notified me that I had been charged again from the same company, this time a different amount. So I called...
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2.3
#561495
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