Latest review first
HearthSong - Extremely frustrated and dy
Bought two of the waves at a cost of $200.00 a piece plus shipping! The company says 20 minutes and 3 adults easy to put together. After 4 adults and 2+ hours still could not get it together. The holes to put screws in are not aligned, cannot put it titans just totally angry at a Christmas gift gone wayside. DO NOT order this at all!!
On 11.20.2018 I got a catalog in the mail from hearthsong with a product I wanted to buy. I went to their website and discovered they had a sale - ending at midnight - that gave 30% off, but their site did not honor the discount. I called the company and the person who...Read more
HearthSong - Bait and switch coupons
Free shipping but $10.00 email sign-up coupon no longer good. 20 percent off, but no free shipping. This company has it to where your order can never be discounted. NO GOOD DEALS HERE! . Taking business elsewhere!
I sent an e-mail because my 2 grandchildren broke off the door on the 2 desks I bought them. It was the 2 pins that stay on the back. I took a picture of them and asked if they could send me them so I could put them back on. On no, they answered and said they will send...Read more
HearthSong - Complaint with bbop
I ordered 4 of these for my Grandchildren, and each one if them got holes in them after only 1-2 times playing with them. Two of them WAS replaced, but they did the same. I would nit reccomend this product. (The tackey patch kit dont wk either)
Surprisingly bad customer service. My daughter received a ride on pony for Christmas - it broke a few days later. The legs buckle and she only weighs 48 pounds. Had a simple request to exchange for a new one. Your representatives told me they can't replace it without...Read more
I didn't like
- Products not guaranteed from defect
- Quality of product
- Gift returns policy requiring order number
HearthSong - Bubblw wand lasts 2 days
Bubble wand i bougjt for grandaughter worked for 2 days. She is an infant and she loved it. We followed all the directions to clean it for ythe next use but it is inoperable. Wish someone wpuld let me know why. I ordered another one for her but i am so mad that the quality was misrepresented. Shame on you heartsong.
We found an amazing seesaw for our twins for Easter from this company. Their aunt ordered it as a gift. She paid extra to have it shipped to us before Easter so her brother could build it. I read the reviews on the seesaw and arranged to have the twins out of the house...Read more
I didn't like
- Customer service
I ordered an Easter gift for my niece on Wednesday 4/12/17 with free expedited shipping after getting a Hearthsong email. 2 days and 5 hours later they send an email saying they cant fulfull order due to product discontinuation. Now Friday late afternoon before Easter...Read more
I ordered 4 pieces of clothing from their CWD Kids apparel site. No issue in ordering. Ten days later I got the first email telling me that NOW the item was back ordered.. Then I received 3 more emails telling me that each of the items was now backordered. All of these...Read more
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