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I sent an e-mail because my 2 grandchildren broke off the door on the 2 desks I bought them. It was the 2 pins that stay on the back. I took a picture of them and asked if they could send me them so I could put them back on. On no, they answered and said they will send...
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5.0
#1267505
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HearthSong - Complaint with bbop

I ordered 4 of these for my Grandchildren, and each one if them got holes in them after only 1-2 times playing with them. Two of them WAS replaced, but they did the same. I would nit reccomend this product. (The tackey patch kit dont wk either)
1.2
Details
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Value for money
Warranty
#1195035
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Surprisingly bad customer service. My daughter received a ride on pony for Christmas - it broke a few days later. The legs buckle and she only weighs 48 pounds. Had a simple request to exchange for a new one. Your representatives told me they can't replace it without...
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1.0
I didn't like
  • Gift returns policy requiring order number
  • Unhelpful service
  • Products not guaranteed from defect
#1173536
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HearthSong - Bubblw wand lasts 2 days

Bubble wand i bougjt for grandaughter worked for 2 days. She is an infant and she loved it. We followed all the directions to clean it for ythe next use but it is inoperable. Wish someone wpuld let me know why. I ordered another one for her but i am so mad that the quality was misrepresented. Shame on you heartsong.
#1090456
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HearthSong  - THE WORST CUSTOMER SERVICE EVER
We found an amazing seesaw for our twins for Easter from this company. Their aunt ordered it as a gift. She paid extra to have it shipped to us before Easter so her brother could build it. I read the reviews on the seesaw and arranged to have the twins out of the house...
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I liked
  • Toys
I didn't like
  • Customer service
#1035769
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I ordered an Easter gift for my niece on Wednesday 4/12/17 with free expedited shipping after getting a Hearthsong email. 2 days and 5 hours later they send an email saying they cant fulfull order due to product discontinuation. Now Friday late afternoon before Easter...
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1.0
#1034587
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I ordered 4 pieces of clothing from their CWD Kids apparel site. No issue in ordering. Ten days later I got the first email telling me that NOW the item was back ordered.. Then I received 3 more emails telling me that each of the items was now backordered. All of these...
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#1019974
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I don't even know where to begin. Placed an order on December 15th for Hearthsong through Google Express (supposed to be a Christmas present). Said it would arrive by December 19th. Forgot about it until I realized on Christmas Eve that it never showed up. Contacted...
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2.3
Madison, Virginia
I didn't like
  • Customer service
  • Had no idea what they were doing
#987915
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Hearthsong Shipping Service Review

Warning to future customers! I Purchased a few Christmas gifts for my nieces in Chicago via Hearthsong. These purchases were made well within the appropriate shipping cutoff dates and the package did not arrive in time for Christmas. I am very disappointed and will not be purchasing from this company again.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Value for money
Warranty
Website
#979679
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I ordered the Deluxe Hugglepod Hangout special for my 8 year old. It was the one thing that she asked Santa for. Well, he tried to deliver. I set out to put it up on Christmas eve when she was asleep, only to find that the bolt that connects 2 parts of the stand was...
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Anonymous
Anonymous

Never will I order from this company again .. the worst customer service ever..

#792095
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