filters
State:
Show
City:
Show
Product:
Show
Show

HearthSong - Extremely frustrated and dy

Bought two of the waves at a cost of $200.00 a piece plus shipping! The company says 20 minutes and 3 adults easy to put together. After 4 adults and 2+ hours still could not get it together. The holes to put screws in are not aligned, cannot put it titans just totally angry at a Christmas gift gone wayside. DO NOT order this at all!!
2.6
Details
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Value for money
Website
Product
#1432886
Reply to reviews
On 11.20.2018 I got a catalog in the mail from hearthsong with a product I wanted to buy. I went to their website and discovered they had a sale - ending at midnight - that gave 30% off, but their site did not honor the discount. I called the company and the person who...
Read more
#1405471
Reply to reviews
Show

HearthSong - Bait and switch coupons

Free shipping but $10.00 email sign-up coupon no longer good. 20 percent off, but no free shipping. This company has it to where your order can never be discounted. NO GOOD DEALS HERE! . Taking business elsewhere!
#1363654
Reply to reviews
I sent an e-mail because my 2 grandchildren broke off the door on the 2 desks I bought them. It was the 2 pins that stay on the back. I took a picture of them and asked if they could send me them so I could put them back on. On no, they answered and said they will send...
Read more
5.0
#1267505
Reply to reviews
Show

HearthSong - Complaint with bbop

I ordered 4 of these for my Grandchildren, and each one if them got holes in them after only 1-2 times playing with them. Two of them WAS replaced, but they did the same. I would nit reccomend this product. (The tackey patch kit dont wk either)
1.2
Details
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Value for money
Warranty
#1195035
Reply to reviews
Surprisingly bad customer service. My daughter received a ride on pony for Christmas - it broke a few days later. The legs buckle and she only weighs 48 pounds. Had a simple request to exchange for a new one. Your representatives told me they can't replace it without...
Read more
1.0
I didn't like
  • Products not guaranteed from defect
  • Quality of product
  • Gift returns policy requiring order number
#1173536
Reply to reviews
Show

HearthSong - Bubblw wand lasts 2 days

Bubble wand i bougjt for grandaughter worked for 2 days. She is an infant and she loved it. We followed all the directions to clean it for ythe next use but it is inoperable. Wish someone wpuld let me know why. I ordered another one for her but i am so mad that the quality was misrepresented. Shame on you heartsong.
#1090456
Reply to reviews
HearthSong  - THE WORST CUSTOMER SERVICE EVER
We found an amazing seesaw for our twins for Easter from this company. Their aunt ordered it as a gift. She paid extra to have it shipped to us before Easter so her brother could build it. I read the reviews on the seesaw and arranged to have the twins out of the house...
Read more
I liked
  • Toys
I didn't like
  • Customer service
#1035769
Reply to reviews
I ordered an Easter gift for my niece on Wednesday 4/12/17 with free expedited shipping after getting a Hearthsong email. 2 days and 5 hours later they send an email saying they cant fulfull order due to product discontinuation. Now Friday late afternoon before Easter...
Read more
1.0
#1034587
Reply to reviews

Contact HearthSong

Mailing Address:
HearthSong
P.O. Box 1050 7021 Wolftown-Hood Rd
Madison, Virginia 22727
United States
Phone:
(800) 533-4397
More
I ordered 4 pieces of clothing from their CWD Kids apparel site. No issue in ordering. Ten days later I got the first email telling me that NOW the item was back ordered.. Then I received 3 more emails telling me that each of the items was now backordered. All of these...
Read more
#1019974
Reply to reviews