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HearthSong  - THE WORST CUSTOMER SERVICE EVER
We found an amazing seesaw for our twins for Easter from this company. Their aunt ordered it as a gift. She paid extra to have it shipped to us before Easter so her brother could build it. I read the reviews on the seesaw and arranged to have the twins out of the house...
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I liked
  • Toys
I didn't like
  • Customer service
#1035769
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I ordered an Easter gift for my niece on Wednesday 4/12/17 with free expedited shipping after getting a Hearthsong email. 2 days and 5 hours later they send an email saying they cant fulfull order due to product discontinuation. Now Friday late afternoon before Easter...
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1.0
#1034587
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I ordered 4 pieces of clothing from their CWD Kids apparel site. No issue in ordering. Ten days later I got the first email telling me that NOW the item was back ordered.. Then I received 3 more emails telling me that each of the items was now backordered. All of these...
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#1019974
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HearthSong - Bubblw wand lasts 2 days

HearthSong
#1090456
Bubble wand i bougjt for grandaughter worked for 2 days. She is an infant and she loved it. We followed all the directions to clean it for ythe next use but it is inoperable. Wish someone wpuld let me know why. I ordered another one for her but i am so mad that the quality was misrepresented. Shame on you heartsong.
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Hearthsong Shipping Service Review

HearthSong
#979679
1.0
Details
Warning to future customers! I Purchased a few Christmas gifts for my nieces in Chicago via Hearthsong. These purchases were made well within the appropriate shipping cutoff dates and the package did not arrive in time for Christmas. I am very disappointed and will not be purchasing from this company again.
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Advertised vs Delivered
Customer service
Delivery Service
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HearthSong Online Order Review

HearthSong
#761042
1.0
Details
The worst experience ever and they don't answer my emails! I was overcharged, not told that one item was out of stock until I called and then they charged $18.99 for expedited shipping when the error was theirs! Also, they send bogus reward certificates which are not usable!
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Popper Review

HearthSong
#759134
1.3
Details
My experience with Hearthsong has been very disappointing. Over priced, under performing products. They sent one item I ordered twice but charged me to return the extra. What a scam this company is.
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I don't even know where to begin. Placed an order on December 15th for Hearthsong through Google Express (supposed to be a Christmas present). Said it would arrive by December 19th. Forgot about it until I realized on Christmas Eve that it never showed up. Contacted...
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2.3
Madison, Virginia
I didn't like
  • Had no idea what they were doing
  • Customer service
#987915
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I ordered the Deluxe Hugglepod Hangout special for my 8 year old. It was the one thing that she asked Santa for. Well, he tried to deliver. I set out to put it up on Christmas eve when she was asleep, only to find that the bolt that connects 2 parts of the stand was...
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Anonymous
Anonymous

Never will I order from this company again .. the worst customer service ever..

#792095
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I ordered a Galactic Bed Tent. It arrived with missing pieces. I called the company and they sent me what was supposed to be the missing pieces: it was a tea set instead. I called them again and told them I didn't want a tea set, I wanted the missing pieces. They sent...
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#784729
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Ordered over $400 worth of Christmas gifts on Dec 5, 2015. One item, Cafe Chair, I was notified on Dec 7, would not ship until "on or around Dec 11". It has still not arrived and I have gotten no further information. But I was charged for it, of course! Even better, on...
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2.9
#758796
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Xmas gift did not arrive but it will get there on 2/12/16 merry Christmas grandchildren 2 months late spent 1.5 hours on phone Christmas Eve no resolve went at it today again supervisors just rude never use again Now I have to use more words lousy service rude people...
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#758531
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HearthSong - Cafe Chair Review from Berkley, Massachusetts
Worst customer service ever!!! I placed an order December 7, 2015 which was a Christmas gift for my child. On December 22nd in the late afternoon I received the following email: telling me my item wouldn't ship until after Christmas !!' Why it took 15 days to...
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Berkley, Massachusetts
#756949
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I ordered a snow scooter on 12/2/15. It was backordered till 12/14/15. On 12/15/15 I called to make sure my order was shipped and they informed me it was backordered till FEB. 1, 2016. Now it is 8 days before Christmas and I have NO gift for my neice and nephew. NO ONE...
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1.0
I didn't like
  • Customer service
#752396
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